Product updates are changing regularly, some Car Solutions may say out of stock. BUT- Please confirm via email or we can design a system that is equal too or better for the same price, so it is best to contact us. Please understand it's hard to guarantee exact delivery.
Do you have a question? Maybe we can help
Subwoofer Boxes
Do you sell your subwoofer boxes separately?
Answer- No, Most of the boxes are extremely tight tolerance, to ensure subwoofer fitment we only supply with a subwoofer as a minimum. Some boxes are built specifically for the sub.
Do your subwoofer boxes fit other subs than the listed brands and models?
Answer- Mostly no. We have yet to find a subwoofer that fits that we don’t offer as a package.
What if I already have a subwoofer that is the same as in your package, will you supply a box?
Answer- Maybe. We look at this as a case by case basis, please contact us if this is you.
Is it cheaper to buy in packages?
Answer- Yes. We have a sliding scale with our pricing, basically the more products in the package. The higher the percentage discount on the equipment. The subwoofer boxes are also reduced with products.
Do you have a technician I can speak to if I’m fitting myself?
Answer- Yes. We have a tech that can talk to you anytime of the work day, this tech is hands-on daily. So they will be able to answer most of your questions.
Are the subwoofer boxes easy to fit?
Answer- Yes. Most of our boxes require zero modification to fit. The most modification that is required from some of the boxes would be cutting some carpet with a Stanley knife, or cutting some plastic. No metal or steel is cut.
Do they come with instructions?
Answer- Some. We are working hard to produce easy to follow instructions, if they box you are looking at does not have instructions we have a tech on hand to guide you through.
How much room is there with some of the boxes?
Answer- Some boxes are extremely tight, we have now pressed our own mesh grills for sub boxes to allow more clearance with the rear of the seat, some boxes we have to build specifically for the sub. Some vehicles are extremely limited.
Freight
What freight company does AV Concept use?
Answer- We use 3 to 4 different logistic companies because of the many different sizes, weights and locations. Not one logistics company offers all the best solutions. Some specialise in large packages, others in small. Some don’t send outside major city areas.
Do you send freight with insurance?
Answer- Yes. All packages are sent with insurance and signature on delivery (where possible)
Do you send tracking details for freighted orders?
Answer. Yes. Tracking will be sent to you via email with a tracking link.
Do you send international (outside of Australia)?
Answer Yes. We are consistently sending packages all over the world. Unfortunately we don’t have a international shipping calculator on our website, so if you are from outside Australia please contact us via email with you details for freight costs.
Payment Options
What payment options do you offer?
Answer. Quite a few.
In store > Cash – Credit Card – Lay-by -Latitude Finance – GE Finance 3,6,12,24 months interest free – Direct Deposit
Online > Credit Card (via stripe or PayPal) – Latitude Finance – PayPal – Direct Deposit – contact us for interest free options
Does AV Concept offer AfterPay or Zip?
Answer No. We are looking into these options. Latitude Pay is very similar except offer 10 weeks. See info
Installation
Can you recommend another store to fit your products?
Answer. Maybe. We are communicating and working with other installers in other states to provide installation of our packages. It’s important that we recommend high quality, knowledgeable and passionate fitters. We are happy to work with other installers if they require guidance, but experience matters.
Do you install Car Audio products that were not purchased from AV Concept?
Answer. No. For a few reasons-
1. We can’t warrant reliability and performance of other brands.
2 We are generally to busy to offer installation other than our own.
Knowing the product helps us ensure a good outcome and protects our reputation.
Do we price match for installation?
Answer No. Quality installations take time, so to do it cheaper means taking shortcuts, which we are not prepared to do.
What type of cables does AV Concept use?
Answer. Various.
Car Audio -Power cable > Stinger – RCA’s> usually stinger unless custom made. –Speaker cable > subject to the level of the audio equipment.
Home Audio- Various Brands > Subject to the job